free shipping on all order!🚚

FAQ

Q.When will my product arrive?

  • A. We use the most reliable and quickest courier to ship your product. It will take between 1-4 weeks for you to receive your item.

Q. How long will it take to process my order?

  • A. We process your order(s) the next following morning.

Q. How can I get a refund/exchange?

  • A. You simply send us a e-mail to info@germanlights.eu with your query and we will sort things out from there.

Q.Why have I received one item and not the other?

  • A. In some cases If the initial warehouse doesn't stock both items we will contact our warehouse that stocks the item and they will have it shipped to you.

Q. Why is my parcel not in English?

  • A. We have warehouses located throughout Europe and Asia, if our warehouse in the UK does not stock your item then we will call out the warehouse with the highest number of stock to ship out the product.

Q. Why is my parcel stated as a gift?

  • A. To have access to FREE shipping we pay a smaller fee when parcels are sent as gifts. This does NOT affect anything.

Q. Who is the best?

  • A. German Light! ;)

 

If you have any other questions that have not been answered please do not hesitate to contact us through e-mail: info@germanlights.eu or through our social media: 

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